Customer Service


Customer Service is located on the Lower Level in Grand Court. Park near the main entrance by The Cheesecake Factory. The Customer Service Desk is visible in front of the double elevators.

Our friendly staff will provide courteous assistance with general information, store information, complimentary email blast signups, dining information, Sarasota area information/maps and transportation services information. Please call (941) 552-7002 if you would like to speak to the Customer Service Desk.

Customer Service Provides:

  • Passport to Shopping discount booklets
  • Dining Suggestions/Reservations
  • Stroller and wheelchair rentals
  • Area Attractions Directions/Information
  • Directions to and from The Mall at University Town Center
  • Mall Event Information
  • Gift Suggestions
  • Area Hotel Reservations
  • Product Research within and outside of Center
  • Gift with Purchase Offers
  • Shuttle Request Service from Area Hotels
  • Flight Information
  • Phone Directories/Numbers
  • Movie Times/Locations
  • Bus Route Information

Mall Services

  • Free WiFi
  • Valet parking
  • Motorcoach/Tour Bus Drop Off Area - Parking area 3
  • Private Family Restrooms
  • Children's Play Area on the lower level
  • Pepsi Vending Areas
  • 24 Hour Security 
  • Mall walking: Entrances open Monday-Saturday 8 a.m. and Sunday at 9 a.m.

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