Over 100 Stores Now Open, Hours May Vary. Center Hours are Mon-Sat 11 am – 7 pm, Sun 11 am - 6 pm
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Customer Service

Customer Service is located on the Lower Level in Grand Court. Park near the main entrance by The Cheesecake Factory. The Customer Service Desk is visible in front of the double elevators.

Our friendly staff will provide courteous assistance with general information, store information, complimentary email blast signups, dining information, Sarasota area information/maps and transportation services information. Please call (941) 552-7002 if you would like to speak to the Customer Service Desk.


  • If you would like to unsubscribe from your weekly UTC email, simply sign in and un-check the box to receive email communications under your profile section.  You can also choose to unsubscribe at the bottom of each email.  If you still receive an email the following week, please send a comment for assistance.

  • You may subscribe to weekly UTC emails by registering your profile.

  • Restrooms are located on the lower level between Apple and SEE Eyewear, across from Saks Fifth Avenue.

    There are also restrooms on the upper level next to Tumi.

    A family restroom is located on the lower level near the play area and T-Mobile.

  • Elevators are located at Grand Court, near Dillard's and near Macy's.

  • Many of the Fast Food eateries are located on the lower level near Macy's. Please visit our Dining & Entertainment page for more detail on restaurant locations.

  • Valet services have been temporarily suspended until further notice due to COVID-19. Please check mallatutc.com/covid19 for the latest updates.


    Valet service is located at the entrance near The Cheesecake Factory and Seasons 52 and is available from 10 am to 9 pm Monday through Saturday, and 11 am to 6 pm on Sunday. A $5 parking fee is required each day. Valet now accepts most major credit cards. Never wait in the heat for your vehicle again! Valet now offers text-ahead pick-up for valet services. Shoppers can simply text their ticket # to 941.877.5201 and their vehicle will be waiting at valet.

  • The Children's Play Area is temporarily closed until further notice due to COVID-19. Please check mallatutc.com/covid19 for the latest updates.


    Round up the kids for a fun-filled family outing at our play area, located on the lower level near Dillard's.

  • You can find job opportunities on our Employment Page.

  • Restaurants are located the east and west sides of The Mall at University Town Center.

  • Please report any lost or found item to our Customer Service representatives or any of our Security Officers.  

    Lost and found items are held in the Security Office.  The Security Office is located down the long hallway next to Tumi on the upper level. The Security Office phone number is (941) 552-7001.

  • Please refer to our Getting Here page or call Customer Service at (941) 552-7002 for directions.

  • ATM's are located on the lower level near Dillard's, near the main east mall entrance, and near Macy's.  Please review our mall map for more information. 

  • Please refer to our Events page for upcoming events throughout The Mall at University Town Center.

  • Lauren Clark

    Marketing and Sponsorship Director

    (941) 552-7031

  • Pets are allowed at The Mall at University Town Center if they are in a pet carrier at all times or they are registered service animals.

  • Yes! Complimentary Wi-Fi is available throughout the common area of The Mall at University Town Center.  Choose the ".FREE_UTC" network and enjoy.

  • Please call (941) 552-7001.

  • Yes, complimentary wheelchairs, motorized wheelchairs and stollers are available on a first come, first served basis at the Customer Service desk located on the lower level in Grand Court. A $10 refundable deposit is required for wheelchairs and strollers and a $20 refundable deposit for the motorized wheelchairs. 

  • Charging stations for electric cars are available in the parking lots at The Mall at UTC. The charging stations are located at the West entrance near The Cheesecake Factory in Parking Lot 9 and the East entrance near Kona Grill in Parking Lot 3. 

  • Effective March 20 - 29, the Mall at UTC will be closed in response to COVID-19. No guests will be permitted to enter the mall during this time. 

    Guests will be welcome to enter and walk the mall prior to opening once we resume normal operating hours. Mall walkers are welcome to The Mall at UTC! The mall opens its doors to walkers one hour prior to normal operating hours. Please note, guests may only enter the mall through the main mall entrances and are not permitted to use any service or loading dock entrance.

  • The following restaurants do serve brunch during the specified hours:

    Brio Tuscan Grille - Sunday from 10:30 a.m. to 3:00 p.m.

    The Cheesecake Factory - Saturdays and Sunday from 10:00 a.m. to 2:00 p.m.

  • Bike racks are located outside near Dillard's and Macy's.  

  • Yes, The Mall at University Town Center has a mobile app available for Apple only.

    Features include:

    •            Map It – Easily locate stores, restaurants and entertainment as you shop.

    •            Plan It – Plan your trip in advance to get the most out of your visit.

    •            Love It – Save your favorite stores for quick info and a personalized experience.

    •            And Save! – Be among the first to learn about sales and promotions