Customer Service is located on the Lower Level in Grand Court. Park near the main entrance by The Cheesecake Factory. The Customer Service Desk is visible in front of the double elevators.
Our friendly staff will provide courteous assistance with general information, store information, complimentary email blast signups, dining information, Sarasota area information/maps and transportation services information. Please call (941) 552-7002 if you would like to speak to the Customer Service Desk.
If you would like to unsubscribe from your weekly UTC email, simply sign in and un-check the box to receive email communications under your profile section. You can also choose to unsubscribe at the bottom of each email. If you still receive an email the following week, please send a comment for assistance.
You may subscribe to weekly UTC emails by registering your profile.
Restrooms are located on the lower level between Apple and SEE Eyewear, across from Saks Fifth Avenue.
There are also restrooms on the upper level between J. Crew and Tumi.
A family restroom is located on the lower level near the play area and T-Mobile.
Elevators are located at Grand Court, near Dillard's and near Macy's.
Many of the Fast Food eateries are located on the lower level near Macy's. Please visit our Dining & Entertainment page for more detail on restaurant locations.
Valet service is located at the entrance near The Cheesecake Factory and Seasons 52 and available from 10 am to 12 am, 7 days a week. A $5 parking fee is required each day. Valet now accepts most major credit cards. Never wait in the heat for your vehicle again! Valet now offers text-ahead pick-up for valet services. Shoppers can simply text their ticket # to 941.877.5201 and their vehicle will be waiting at valet.
Round up the kids for a fun-filled family outing at the Lakewood Ranch Medical Center play area located on the lower level near Dillard's.
You can find job opportunities on our Employment Page.
Restaurants are located the east and west sides of The Mall at University Town Center.
Please report any lost or found item to our Customer Service representatives or any of our Security Officers.
Lost and found items are held in the Security Office. The Security Office is located between Tumi and J. Crew on the upper level. Security Office phone: (941) 552-7001.
Please refer to our Getting Here page or call Customer Service at (941) 552-7002 for directions.
ATM's are located on the lower level near Dillard's, near the main east mall entrance, and near Macy's. Please review our mall map for more information.
Please refer to our Events page for upcoming events throughout The Mall at University Town Center.
Marketing and Sponsorship Director
Pets are allowed at The Mall at University Town Center if they are in a pet carrier at all times or they are registered service animals.
Yes! Complimentary Wi-Fi is available throughout the common area of The Mall at University Town Center. Choose the ".FREE_UTC" network and enjoy.
Please call (941) 552-7001.
Yes, complimentary wheelchairs, motorized wheelchairs and stollers are available on a first come, first served basis at the Customer Service desk located on the lower level in Grand Court. A $10 refundable deposit is required for wheelchairs and strollers and a $20 refundable deposit for the motorized wheelchairs.
Charging stations for electric cars are available in the parking lots at The Mall at UTC. The charging stations are located at the West entrance near The Cheesecake Factory in Parking Lot 9 and the East entrance near Kona Grill in Parking Lot 3.
Mall walkers are welcomed to The Mall at UTC! You may enter the mall starting at 8 a.m. Monday through Saturday and 9 a.m. on Sundays.
The following restaurants do serve brunch during the specified hours:
Brio Tuscan Grille - Saturday 11:00 a.m. to 3:30 p.m., Sunday 10:30 a.m. to 3:30 p.m.
Season's 52 - Sunday 10:00 a.m. - 1:00 p.m.
The Cheesecake Factory - Sunday 10:00 a.m. to 2:00 p.m.
Sophie's (inside Saks Fifth Avenue) - Sunday 11:00 a.m. to 4:30 p.m.
Bike racks are located outside near Dillard's and Macy's.
Yes, The Mall at University Town Center has a mobile app available for both Apple and Android.
• Map It – Easily locate stores, restaurants and entertainment as you shop.
• Plan It – Plan your trip in advance to get the most out of your visit.
• Love It – Save your favorite stores for quick info and a personalized experience.
• And Save! – Be among the first to learn about sales and promotions